Refund Policy

This refund policy is effective as of July 2025.

REFUND POLICY — Qualified Steps

How to Request a Return Due to Dissatisfaction

If you are not satisfied with your product or have changed your mind about your purchase, you can request a return within 7 days of receiving your order at your address.

To initiate a return, please send an email to [email protected] with your full name and order number. You will receive a refund within 30 days from the date we receive the returned products. The refund will be issued using the same payment method you selected when purchasing from our online store. There will be no additional cost to you for the refund.

How to Request a Return for Defective Products

In accordance with Brazilian law, if an item has a manufacturing defect, you have the right to request a return within 30 days from the date you received the order at your address.

To request a return for a defective item, please send an email to [email protected] with your full name, order number, and information about the manufacturing defect (including a description with photos or videos). We will analyze your case within 30 days from the date we receive the returned products. The refund will be issued using the same payment method you selected when purchasing from our online store. There will be no additional cost to you for the refund.

How to Return Products

Following the guidelines of consumer protection laws, the shipping costs for returns due to dissatisfaction or for items with manufacturing defects will be covered by our store through a reverse logistics process.

You will receive a shipping authorization code via email after you request a return. You must then drop off the package at a Correios (Brazilian Post Office) branch. We do not cover the cost of packaging, so we suggest you use the same packaging you received your purchase in (if it's not damaged) or an appropriate box that will protect the items during transit.

Contact Us

If you have any questions about our refund and return policy, please contact us by email at [email protected].